Silver Support Plan

silverFeatures

  • Onsite and remote support of covered hardware including servers, desktop computers, networking and cabling.
  • Telephone response to emergency calls, during the normal coverage hours of 8AM to 5PM, within 60 minutes of notification.
  • Remote support response within 2.0 hours.
  • Onsite response within 3.0 hours.
  • Labor rates per maintenance agreement.