- Onsite and remote full support of covered hardware including servers, desktop computers, networking and cabling.
- Telephone response to emergency calls, during the normal coverage hours of 7 a.m. to 6 p.m., within 15 minutes of notification. Remote support response within 1 hour. Onsite response within 1 hour.
- Discounted labor rates per maintenance agreement.
- Regular preventive maintenance visits.
- Monitoring of Cyber protection.
- Administration including removing and adding Users, passwords changes and permissions.
- Scheduling and monitoring of server backups.