Platinum Support Plan

platinum Features

  • Onsite and remote full support of covered hardware including servers, desktop computers, networking and cabling.
  • Telephone response to emergency calls, during the normal coverage hours of 7 a.m. to 6 p.m., within 15 minutes of notification. Remote support response within 1 hour. Onsite response within 1 hour.
  • Discounted labor rates per maintenance agreement.
  • Regular preventive maintenance visits.
  • Monitoring of Cyber protection.
  • Administration including removing and adding Users, passwords changes and permissions.
  • Scheduling and monitoring of server backups.